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Frequently Asked Questions

The quickest and simplest way to answer any question you have is to use our FAQs listed below.

Using the Rayan Direct Website

Are all items shown on the website in stock?

All items shown on the website are held in stock in our warehouse and the website is updated in near real time. If you place items in your basket or wish list and don’t check out, they may be out of stock later.

What payment methods do you accept?

We accept payment by MasterCard, Visa, Visa Debit, Delta, Maestro, Solo, Visa Electron or American Express. We also accept PayPal. Visit our Payment Information page for further details.

Is your website secure?

Yes. Our website uses 256-bit encryption and all data captured on the website is encrypted using SSL technology. To check this is working, look out for the padlock sign in your browser. We continually test our website for vulnerabilities using specialist 3rd parties to help identify and stop any potential issues before they are exploited. We will never e-mail you and ask for details about your debit or credit card details, or access to your accounts. If you experience this, it may be a phishing attack and you should contact us immediately.

What information do you gather on me when I use your website?

When making a purchase, we gather only the information required to process your order. Whilst browsing our website, we use cookies to help us to improve our website service. A full list of these cookies is shown in our Privacy Policy.

My Rayan Direct Order

How will you send my order to me?

This depends on your location, the value of the order and the delivery speed you have chosen. Please visit our Delivery Information page for complete details.

What does delivery cost?

This depends on your location, the value of the order and the delivery speed you have chosen. Please visit our Delivery Information page for complete details.

How long will my order take to arrive?

This depends on your location, the value of the order and the delivery speed you have chosen. Please visit our Delivery Information page for complete details.

Will I need to sign for my order?

For all orders delivered by couriers, you will need to sign for the order unless you provide the couriers.

A signature may be required for Royal Mail deliveries depending on the service.

Can I cancel an order after I have made it?

Orders can be cancelled on the same day your order is placed up to 2pm. After that your order will have been passed to the courier and will be on it's way to you so can not be cancelled.

Can I amend an order after I have made it?

Orders can be amended on the same day your order is placed up to 2pm. After that your order will have been passed to the courier and will be on it's way to you so can not be cancelled.

How do I return an unwanted or faulty item?

We provide a variety of methods for returning UK orders. For full details please visit our Returns Information page.

How long do I have to return an order?

Our standard returns period is 14 days from when you receive your order. However, we understand that at particular times, such as Christmas, you may need a little longer. To help our customers during these periods, we offer an extended returns period. For full details please visit our Returns Information page.

How long does it take to process my refund?

We will issue and confirm the refund or exchange (if available) within 4 working days of receiving your return but it may take a further 3 or 4 days for the refund to show in your account (or up to 10 days for some building society accounts). Refunds do not include the original cost of your orders delivery.

My Rayan Direct Account

How do I access my account?

Once you have registered for an account, you can log in here.

I have forgotten my password, can this be reset?

If you can't remember your password you can request a password reset using the password recovery page.

Frequently Asked Questions

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