We take the security and privacy of our customers seriously and this policy sets out how we handle information about you and your rights in respect of that information.
Generally we receive information directly from you when you place an order with us to buy our goods. Such information includes your name, address, telephone number and credit card details. You may also provide your email address if you sign up to be notified from time to time about our future goods and services.
For our customers' protection, we always check a certain percentage of our orders at random to confirm the details of the order match those of the cardholder on file. For this reason, we may ask you for some additional information. This would be a copy of the front and back of the card used to make the purchase, or a copy of a photo ID such as a valid drivers license or passport. We will also require some proof of address along with the copy of the photo ID.
We use your information for a number of purposes including:
We will also use information about you for purposes upon which the provision of our goods and services are not necessarily dependent.
The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at rayandirect.com, you're agreeing and authorising us to process data in this way.
You acknowledge that data you provide to us may be transferred to any person, firm or company to whom we sell the whole or a substantial part of our business or to whom we transfer any of our rights or obligations under a contract with you.
We will endeavor to keep any information, which we hold, about you up to date and accurate. To help us to do this, please keep us informed if any of your details change.
We will endeavor to protect your data against unauthorised use.
The Data Protection Act 1998 gives you the right to access information held about you. You can obtain access to your personal information held by us by putting your request in writing and sending a cheque for £10 (to cover administration costs for collating this information), made payable to Rayan Express Ltd Unit 1 Premier Trading Estate, Birmingham, B7 4AT], United Kingdom. If you have any questions about Rayan Direct's Data Protection Policy please write to our Data Protection Officer or e-mail us at firstname.lastname@example.org
If you want to manage your cookies then you can do this via your browser or alternatively please visit www.aboutcookies.org for up to date information about cookie management. All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, see the 'Help' option in your browser for more details.