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Terms & Conditions

1

Introduction

 

These terms and conditions relate to goods which you offer to purchase from rayandirect.com (“our/this website”). Please read carefully these terms and conditions as they govern your use of this website and our supply to you of any goods which you offer to purchase through this website. We will be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please e-mail us at support@rayandirect.com, or phone us on +44 (0)74 113 22296.

By making an offer to purchase, you agree to be bound by the provisions of the Agreement (as defined in clause 3.1 below) between you and us. If you do not accept these provisions you should not place an order. Your attention is drawn in particular to clauses 10 (limitation of liability) and 11 (indemnity).

You must be 16 years or older to register for the Service. By submitting an Order Form (see 2.4 below), you confirm to us that you are at least 16 years of age and that you accept these terms and conditions of purchase.

These terms and conditions may be changed at any time by us and we are not under any obligation to notify you of such changes.

 

2

Definitions

 

In these terms and conditions:-

2.1

“Commencement Date” means the date when our agreement with you is concluded (see clause 3.3);

2.2

“Invoice” means the form that is shown on screen after you have placed an order, confirming details of the Goods which you have offered to purchase and which we have agreed to supply to you;

2.3

“Consumer” means an individual whose use of the Service is for personal purposes only, and not for use in connection with any trade, business or profession;

2.4

“Order Form” means the form completed by you online and showing details of the goods which you have offered to purchase from us;

2.5

“Goods” means the goods to be provided by us to you, as described in the Order Form and Invoice and on the pages of our website relevant to those goods. (In the event of a discrepancy between the description of the Goods on the website and that on the Order Form, Invoice, the description on the Order Form or Invoice shall be conclusive);

2.6

“we/us/our” refers to RayanDirect.com and Rayan Direct a division of Rayan Express Limited, a company incorporated in England and Wales (registered number 08683780) and having its registered office at Rayan Express Ltd, Unit 1 Premier Trading Estate, Dartmouth Middleway, Birmingham, B7 4AT, United Kingdom; and

2.7

“you/yours” refers to you, the person offering to purchase goods from us.

 

3

Your Agreement with Us

 

3.1

These terms and conditions, together with the Order Form, Invoice and Privacy Policy, constitute the entire agreement between you and us relating to the provision of the Goods (“the Agreement”), and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to this, and all past courses of dealing or industry custom. No oral explanation or oral information given by any party (including any information given via our customer service departments) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions, and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in these terms and conditions.

3.2

Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject the offer to purchase.

3.3

The Agreement is concluded only when we have accepted your order by sending you a Invoice (with the date of conclusion of the Agreement being the date shown on that Invoice).

 

4

General

 

Payment can be made using any of the methods listed on this web site and will be debited when we have accepted your offer to purchase.

All prices are quoted in UK pounds Sterling

Our acceptance of your offer to purchase Goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods which you have offered to purchase. No money will be taken unless goods are dispatched and invoiced. In the event that we are able to supply some but not all of the Goods on the Order Form, the whole amount for all the goods on the Order Form will be taken from your credit card but a full refund will then be made, on dispatch, for the unavailable Goods.

Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the Goods have been paid for.

 

5

Delivery Details and Returns Policy

 
 
5.1 Delivery
 

Availability and Authorisation
All deliveries are subject to stock availability and authorisation of your payment.

Delivery to Alternative Address
In the interests of customer security, your first order must be shipped to the address where your credit/debit card is registered (the billing/statement address).

The only exception we can make to this policy is if payment is made with a card that is subscribed to and uses the 3D Secure System, the payment industry's internet authentication standard.

Duty

No duty applies to goods shipped within the European Union. Outside the EU any duty and customs costs appropriate to your country are your responsibility.

Click here for more in-depth information on our delivery service.

5.2

Returns

Refund policy
We want you to be happy with your purchase. If you're not, just return the product to us and we'll exchange or refund it to the credit or debit card [or Pay Pal account] of the person who originally placed and paid for the order.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one by cancelling the order in writing within 14 working days of receipt. This includes any delivery charges (but not returns charges).

Terms & Conditions

  • If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 14 days of purchase
  • It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused
  • We'll refund any delivery charges (not returns charges) you've paid if you return an entire order (UK orders only)

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods.
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address
  • You can cancel by email: support@rayandirect.com, or call on +44 (0) 74 1132 2296
  • If you decide to cancel the full order, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply and the cost of delivery (but not return, and except for the supplementary costs arising if you chose a type of delivery other than our standard method of delivery). [UK orders only]
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied

Please include the original invoice together with any returned good, having completed the “Reason for Return” section at the foot of the invoice. Please ensure that you wrap the package securely.

For your own protection, we recommend that you send your package by a recorded delivery service and satisfy yourself as to the insurance arrangement as we cannot be held responsible for packages lost or damaged in the post. Please note that UK Royal Mail recorded delivery/registered post only covers losses up to £46, unless you take out additional insurance.

Except where the goods you return are faulty or damaged, you are responsible for the cost of returning the goods to us.

Complaints Procedure
All queries should be emailed to us at support@rayandirect.com and are generally dealt with within 48 hours. If we need to investigate your query further we will advise you.

Returns Address
RayanDirect.com 
Returns Department
First Floor
8-19 Shakespeare Street
Birmingham
B11 4RU

 

6

 Payment Options

 
 

Payment

We currently accept the following methods of payment.

6.1

Credit cards:-

  • MasterCard
  • Visa
  • Amercian Express

6.2

Debit cards:-

  • Visa Debit / Delta
  • Maestro
  • Solo
  • Visa Electron

6.3

PayPal

Payment may be made by any of the methods above and will be debited when we dispatch your Goods. The total amount you pay is the same, regardless of the payment method you use.

Credit/Debit card payments will be processed using the services of WorldPay.

 

7

 VAT

 

We currently do not charge VAT.

 

8

Security & Data Protection

 
 

8.1

Data Protection

 

We are committed to protecting your privacy and the security of any information given to us in order for us to process your order.

   

8.2

Our Data Protection Policy

 

We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information.

 

Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed.

 

No personal data about customers will be passed to any third party, except to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments.

 

Your privacy and confidence will be respected at all times.

   

8.3

Secure Shopping

 

Our system is designed so that sensitive information about orders is never transmitted insecurely. Even we do not see your credit/debit card details as they are submitted to your bank to obtain payment using SSL encryption technology.

 

Your information may be provided to third party service providers for the purpose of processing your offer to purchase the goods.

 

We may use your e-mail address to provide you with information on products, services, promotions and special offers where you have indicated that this is acceptable by signing up for the newsletter, account or where you have placed an order.

   

8.4

Third parties

 

We will not sell or pass your details to third party organisations except for the purpose of processing your offer to purchase the goods.

   

8.5

Consent

 

By making an offer to purchase Goods you consent to the information you provide to us being processed for any of the above purposes.

   

8.6

Cookies

 

Cookies are small pieces of information that are sent from your browser to our web server.

 

On this website, cookies are used to keep track of the items you place in your shopping basket.

 

We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details.

   

8.7

Subject Access Request

 

On your written request, we will (within 40 days of such a request being received by us) supply to you details of the personal information which we hold about you. You must explain to us clearly the information you require to be supplied: we are not obliged to supply to you information which is not specifically requested by you.

 

Under the terms of the Data Protection Act 1998, we are entitled to charge you £10.00 for the provision of information following our receipt of such a request.

 

Once we have received your written request and payment of the fee, we will respond to your request within 40 days.

 

You should note that, under certain circumstances, we will not be obliged to disclose the requested information to you, in which case we will explain to you the reasons for our refusal.

 

9

 Right to Cancel this Agreement

 

Under the Distance Selling Regulations, you have fourteen calender days from the Commencement Date (“the cooling-off period”) in which to cancel your order if for any reason you are not happy with the Goods which have been delivered to you. This cooling off period begins on the day after the day you receive the Goods from us.

If you wish to cancel your order, you must notify us of this fact in writing and send your notification to us by e-mail or post. Full contact details are set out below.

If your notification of your wish to cancel or vary your order arrives with us after your order has been processed, picked and packed, it will be too late to prevent it being delivered and you will need to return it after delivery.

On cancellation, you must return the Goods that we have delivered to you. On our receipt of the returned Goods, we will exchange the Goods or we will refund to you the price you paid for the Goods. Unless you originally received substitute goods, you will be liable for the costs of returning the Goods to us, and we will not re-imburse you for this.

You should return such Goods in accordance with our Returns Policy.

 

10

 Limitation of Liability

 

IMPORTANT: THIS CLAUSE 10 CONTAINS PROVISIONS WHICH RESTRICT THE EXTENT TO WHICH WE ARE LIABLE TO YOU FOR ANY LOSS YOU MAY SUFFER IN CONNECTION WITH THE GOODS. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.

 

10.1

Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.

 
     

10.2

Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness or willful misconduct, or fraud or misrepresentation on our part.

 
     

10.3

To the fullest extent permitted by applicable law, we disclaim all liability for our employees’ or sub-contractors’ negligence.

 
     

10.4

We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.

 
     

10.5

All conditions, terms, representations and warranties relating to the Goods which are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law.

 
     

10.6

Our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the Goods shall be limited to the value of the goods supplied.

 
     

10.7

No claim by you against us shall be valid unless you have notified us of the details of the claim within one year of it arising.

 
     

10.8

Every provision of this clause 10 excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement.

 
 

11

 Indemnity

 

IMPORTANT: IN THIS CLAUSE 11 YOU AGREE THAT YOU WILL BE LIABLE FOR ANY LOSS WE (OR CERTAIN PEOPLE CONNECTED WITH US) SUFFER AS A RESULT OF BREACH OF THE AGREEMENT BY YOU OR BY CERTAIN PEOPLE CONNECTED WITH YOU. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.

You agree that you shall be liable for, and hereby agree to indemnify us on demand in respect of any and all demands, liabilities, losses, costs and claims (including reasonable legal fees) sustained or incurred by us, our agents, suppliers, resellers, our customers, officers or employees, and arising as a result of breach by you of this Agreement.

 

12

 Website Content

 

We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website.

Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.

 

13

 Contact Details

 

If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can phone us on +44 (0)74 1132 2296, or contact us at support@rayandirect.com or write to us at: Rayan Direct, Customer Service, First Floor, 8-19 Shakespeare Street, Birmingham, B11 4RU.

We shall respond to any communication received by us as quickly as we can.

 

14

 Law and Jurisdiction

 

The Agreement shall be governed by and construed in accordance with English law and you agree to submit to the non-exclusive jurisdiction of the English courts. You are responsible for compliance with any applicable laws of the country from which you access our website. 

 

Terms & Conditions

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